Customer Service

Phone: 09 801 0001
Shipping & Delivery
Once your order has been invoiced and paid, the order will be shipped from the supplier or suppliers you have ordered from. You may receive more than one shipment if you ordered items from multiple suppliers. If any items in your order are not available in stock you will be notified and can elect to receive partial delivery of your order or wait for one shipment or cancel your order and receive a full refund. Most orders are shipped within 24 hours and you will be notified if the order is delayed. Shipping cost is calculate based on the postcode and the items in your order. Full shipping costs will be visible once you add products to your card and continue to the view cart page. Alternatively you can contact us to receive a shipping estimate.
Shipping methods
All orders are posted via couriers New Zealand wide. 95% of order are delivered with 2 business days. All orders are delivered within 5 business days. We ship from Auckland, NZ. All orders are shipped with tracking numbers. You can contact us to request this number after your order has been placed. In case of a shipped order being delayed due to it being lost via the courier, we will re-ship free of charge. You will not be charged in case of non-delivery.
All orders are handled via the website. We accept payment via bank deposit and will be accepting payment via credit card in the near fiuture.
Pricing, Taxes, Fees, Other Charges
All prices are in $NZD. GST Tax of 15% is payable on all purchases. A return fee of $10 is payable on all returns due to change of mind. No other taxes or fees are levied or charge. No subsequent charges on the credit cards or no subscription fees are payable.
Refunds are provided upon return of the good. Returns are accepted if the apparel is new, unworn and undamaged. You will be provided with a refund, excluding your shipping cost and a return handling fee. The return handling fee is set at $10. The return handling fee is not payable and does not apply if the goods are damaged, are not as described. The return handling fee does apply if you ordered the wrong size. Merchandise that is printed, washed, re-labelled or decorated is non-returnable. Only goods that have not been altered, dyed, or processed in any way can be considered for return. Please make sure you check your invoice is correct before printing. If you are shipping orders directly to your printer please ensure the printer checks the order against the packing slip as we are only human and picking errors can occur. If you find there is a picking error before the order is printed we can fix it but once the goods are printed we cannot exchange the goods. We highly recommend that you check in all orders rather than having them delivered directly to your printer. All returns must be sent back using a trackable service as otherwise if the good are not received by us due to the courier misplacing them, we cannot be held liable. It is the customer's responsiblity to ensure the good are received at our warehouse and to ensure the courier the customer uses has delivered them and obtain a signature.
Web Security
All sensitive communication is encrypted via 256 bit connection. No credit card information is stored on our servers and all payments are processed via a secure channel provided by the bank.
Cardholder Terms and Conditions
Please read these Terms and Conditions of Use carefully before using this website. By accessing or otherwise using this website, you declare that you have taken note of, and agree to be bound by, these Terms and Conditions of Use. If you do not accept one or more of the Terms and Conditions of Use, you should not use this website. You are provided with a non-exclusive right to: View the materials in this website. Access the materials in this website. Use this website strictly in accordance with the provisions of this licence. The contents of this website are owned by Lancom Technology Solutions PTY LTD. unless we agree otherwise in writing, you are provided with access to this website only for your personal use, provided any copy of these documents that you make shall retain all copyright and other proprietary notices contained herein. Except as expressly provided, nothing contained in this paragraph shall be construed as conferring any license or right under any copyright. No materials available on the web site may be stored, transmitted by any means (including but not limited to electronic, mechanical, scanning, photocopying or recording) without prior written permission of Lancom Technology Solutions PTY LTD. The modification, copying or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: print or down-load extracts of the material on this web site for your non-commercial, informational and personal use (unless such printing or down-loading is expressly prohibited); or copy the material on this web site for the purpose of sending it to individual parties for their personal information provided that you acknowledge Lancom Technology Solutions Pty. Ltd. as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them. All rights are reserved.